Terms of service

1. Terms

By accessing this Website, accessible from https://ratethis.net/, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

2. Service Description

Sebastian Graef LLC ("RateThis") provides a B2B SaaS platform that allows businesses ("Users") to create landing pages for the purpose of collecting feedback from their customers. Our service includes tools for landing page creation, feedback solicitation, collection, management and automation.

3. User Accounts

To access our services, Users must create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.

4. Services and Payments

RateThis offers various service models to cater to different business needs:

4.1 Subscription Services

RateThis primarily operates on a subscription basis. Users agree to pay all fees or charges to their account based on the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for your subscription, you authorize RateThis to charge your payment method for subsequent terms without further authorization from you until you provide notice of cancellation.

4.2 Managed Services

RateThis also offers managed services for businesses requiring additional support or customization. These services may include, but are not limited to, custom implementation, dedicated support, and tailored solutions. Pricing and terms for managed services are agreed upon separately and may involve recurring or milestone-based payments.

4.3 One-Time Payments

For certain services, features, or add-ons, RateThis may offer one-time payment options. These could include setup fees, one-time customizations, or access to specific resources. Users agree to pay these one-time fees as specified at the time of purchase.

4.4 Free Trials

If offered, free trials are subject to the terms specified at the time of offer. Users are responsible for any charges incurred after the free trial period unless the subscription is cancelled prior to the end of the trial period.

4.5 Payment Terms

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes. You agree to pay for any taxes that might be applicable to your use of the Services or payments made by you.

4.6 Refunds

As a general policy, RateThis does not offer refunds for any services, including subscription services, one-time payments, or managed services. Refunds may be considered only at the sole discretion of RateThis in exceptional circumstances. Any refunds, if granted, are typically prorated based on the unused portion of the service period. Users acknowledge and agree that by using RateThis services, they accept this no-refund policy. RateThis reserves the right to make exceptions to this policy on a case-by-case basis, but such exceptions shall not create a precedent or expectation of future refunds.

4.7 Fair Use Policy

RateThis offers plans with "unlimited" features, subject to fair and reasonable use. To maintain service quality for all users, we reserve the right to monitor and enforce fair usage.

Fair use limits are determined at RateThis's discretion based on factors such as plan type, system load, usage patterns, and impact on overall service performance.
If usage exceeds fair limits, RateThis may notify the user, request usage reduction, restrict access to features, require a plan upgrade, or in extreme cases, suspend the account.
This policy may be modified at any time, with notification for significant changes.
While we strive for high-quality service, we do not guarantee unlimited capacity. "Unlimited" features are subject to reasonable use and system limitations.

By using RateThis services, users agree to abide by this Fair Use Policy and any future modifications.

4.8 Email Service

RateThis provides an email service that allows Users to send emails to their clients. Users must obtain explicit consent from their clients before sending any emails and are solely responsible for the content and legality of these communications.

Users are allocated a budget of emails per month based on their subscription plan. RateThis reserves the right to monitor the bounce and complaint rates associated with these emails. If a User's bounce or complaint rate exceeds acceptable thresholds, RateThis may pause or disable the email sending feature for that User without prior notice.

RateThis allows users to provide their own email account credentials for sending emails. Users are responsible for ensuring they have the right to use and share these credentials. RateThis will use these credentials solely for sending emails as directed by the user.

5. Use License

Permission is granted to temporarily download one copy of the materials on RateThis's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;
use the materials for any commercial purpose or for any public display;
attempt to reverse engineer any software contained on RateThis's Website;
remove any copyright or other proprietary notations from the materials; or
transferring the materials to another person or "mirror" the materials on any other server.

This will let RateThis to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.

6. User Responsibilities

Users of RateThis's services are solely responsible for all content they create, upload, or display through our service, including but not limited to landing pages, emails, messages, and any other materials ("User Content"). Users must comply with all applicable laws and regulations, including but not limited to:

State and federal advertising laws
Consumer protection laws
Federal Trade Commission (FTC) guidelines on endorsements and testimonials
Obtaining consent from clients for email communications
When providing email account credentials, users must ensure they have the legal right to use and share these credentials, maintain their security, comply with their email provider's terms of service, and take responsibility for the content of emails sent through their account.

When soliciting reviews, Users must:

Not offer incentives for positive reviews
Not discourage or prohibit negative reviews
Clearly disclose any material connections between the business and reviewers
Not create fake reviews or misrepresent their identity

Users are responsible for maintaining accurate and up-to-date information about their business on their RateThis account and any associated landing pages.

Third-Party Platforms and Review Sites

Users are solely responsible for ensuring that their use of RateThis's services complies with the terms of service, guidelines, and policies of any third-party platforms to which they link or on which they maintain profiles. RateThis bears no responsibility or liability for any consequences, including but not limited to account termination or penalties, that Users may face on these third-party platforms as a result of their use of RateThis's services or their review solicitation practices. Users acknowledge that they use RateThis's services at their own risk with respect to their standing on these third-party platforms.

Third-Party Integrations

Users may choose to integrate RateThis with third-party services. When using these integrations:

Users are responsible for ensuring they comply with the terms of service and policies of both RateThis and the third-party integration services.
RateThis is not responsible for the functionality, reliability, or security of third-party integrations.
Users must obtain any necessary consents from their customers for data sharing between RateThis and integrated third-party services.
RateThis is not liable for any data loss, breach, or misuse that occurs as a result of using third-party integrations.
Users are responsible for properly configuring and maintaining their integration settings.

7. Data Handling and Privacy

RateThis collects and processes data, including personal information, as part of its services. Users are responsible for ensuring they have the necessary rights and consents to collect and share customer data with RateThis. RateThis will handle all data in accordance with its Privacy Policy and applicable data protection laws. Users retain ownership of the data they collect through our platform.

RateThis may retain User data for a reasonable period after account termination for backup, archival, or audit purposes. For specific details on data retention, please refer to our Privacy Policy.

For users who provide their own email account credentials, RateThis securely stores and uses these credentials solely for sending emails on the user's behalf. Sensitive information such as usernames and passwords are encrypted in our database.

8. Intellectual Property

Users retain ownership of their content, including landing pages and collected reviews. By using our service, Users grant RateThis a non-exclusive, worldwide, royalty-free license to use, reproduce, and display this content solely for the purpose of providing and improving our services.

RateThis reserves the right to remove any User Content that violates these Terms or is deemed inappropriate or harmful to the service or other users.

RateThis retains the right to use aggregated, anonymized data derived from the use of our services for the purposes of improving our services, conducting research, or generating industry insights.

9. Service Availability and Updates

RateThis will make reasonable efforts to ensure service availability but does not guarantee uninterrupted access to the service. We reserve the right to modify, suspend, or discontinue the service (or any part thereof) at any time with or without notice.

RateThis may from time to time update or change the features of the service. You agree that RateThis has no obligation to provide any specific content or functionality as part of the services.

10. Third-Party Services

RateThis may offer integrations with third-party services to enhance functionality and automate workflows. By using these integrations:

You acknowledge that RateThis may exchange data with these third-party services as necessary to facilitate the integration.
You agree to comply with the terms of service and policies of both RateThis and the third-party services.
You understand that RateThis does not control these third-party services and is not responsible for their availability, functionality, or security.
You accept that RateThis may modify or discontinue support for any third-party integration at any time without notice.
You agree to hold RateThis harmless from any issues arising from the use of third-party integrations, including but not limited to data loss, service interruptions, or security breaches.

11. Disclaimer

All the materials on RateThis's Website are provided "as is". RateThis makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, RateThis does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.

12. Limitations

RateThis or its suppliers will not be held accountable for any damages that will arise with the use or inability to use the materials on RateThis's Website, even if RateThis or an authorized representative of this Website has been notified, orally or in writing, of the possibility of such damage. This includes, but is not limited to, any damages, penalties, or account terminations imposed by third-party review platforms as a result of the User's activities. Some jurisdictions do not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.

RateThis is not responsible for issues arising from the use of user-provided email credentials, including account suspensions, delivery failures, or actions taken by the email provider. Users agree to indemnify RateThis against any claims resulting from their use of this feature.

13. Revisions and Errata

The materials appearing on RateThis's Website may include technical, typographical, or photographic errors. RateThis will not promise that any of the materials in this Website are accurate, complete, or current. RateThis may change the materials contained on its Website at any time without notice. RateThis does not make any commitment to update the materials.

14. Accessibility Disclaimer

RateThis is committed to making its website and services as accessible as possible. However, we cannot guarantee full accessibility for all users due to the diverse range of devices, browsers, and assistive technologies available. By using our services, you acknowledge and agree to the following:

While we strive to adhere to Web Content Accessibility Guidelines (WCAG), we do not warrant that our website or services will meet all accessibility requirements for all users.
Users are responsible for ensuring that the content they create using our platform (including landing pages and feedback forms) complies with applicable accessibility laws and regulations.
RateThis is not liable for any accessibility issues arising from user-generated content or third-party integrations.
We continually work to improve the accessibility of our services, but some content or functionality may not be fully accessible at all times.
Users with specific accessibility needs are encouraged to contact us for assistance or to report any accessibility issues they encounter.
RateThis disclaims any liability for damages resulting from inaccessibility of its website or services.

By using RateThis, you agree to hold harmless and indemnify RateThis against any claims, liabilities, damages, or expenses arising from accessibility issues related to your use of our services or the content you create through our platform.

15. Links

RateThis has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by RateThis of the site. The use of any linked website is at the user's own risk.

16. Site Terms of Use Modifications

RateThis may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

17. Termination

RateThis reserves the right to terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. RateThis may also disable accounts at its discretion if deemed necessary.

18. Governing Law

Any claim related to RateThis's Website shall be governed by the laws of the United States without regards to its conflict of law provisions.

19. Indemnification

Users agree to indemnify, defend, and hold harmless RateThis from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the service, your violation of these Terms, or your activities on third-party platforms in connection with your use of RateThis's services.

20. Your Privacy

Please read our Privacy Policy.

21. Contact

Sebastian Graef LLC
7901 4th St N STE 4000
St. Petersburg, FL 33702
United States