Privacy policy

At Sebastian Graef LLC ("RateThis"), accessible from https://ratethis.net/, one of our main priorities is the privacy of our visitors and users. This Privacy Policy document outlines the types of information collected and recorded by RateThis and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies to our online activities and is valid for visitors to our website and users of our services with regards to the information that they shared and/or we collect through RateThis. This policy is not applicable to any information collected offline or via channels other than this website or our services.

1. Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

2. Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

As a B2B SaaS platform, we also collect information related to the landing pages you create and the feedback you collect from your customers. This may include customer contact information and feedback content.

This information collection applies to all our service models, including subscription services, managed services, and one-time purchases. The specific types of data collected may vary based on the services you use.

For users who choose to provide their own email account credentials, we collect and securely store these credentials. Sensitive information such as usernames and passwords are encrypted in our database.

When you use our integration features with third-party services, we may collect additional information necessary to facilitate these integrations. This may include:

Authentication tokens or API keys for the third-party services
Configuration settings for your integrations
Data transferred between RateThis and the integrated services as part of automated workflows

3. How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website and services
Improve, personalize, and expand our website and services
Understand and analyze how you use our website and services
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website and services, and for marketing and promotional purposes
Send you emails, including communications related to your account and our services
Extract information from emails sent to a RateThis email address for service provision, while ensuring that content and attachments are not accessible to us.
Find and prevent fraud
Process payments and manage subscriptions
Aggregate and anonymize data for service improvement and research purposes
To send emails on your behalf using the email account credentials you provide, when you use this feature

4. User Responsibilities and Data Ownership

As a user of RateThis, you are responsible for ensuring that you have the necessary rights and consents to collect and share customer data with us. You retain ownership of the data you collect through our platform. By using our services, you grant RateThis a non-exclusive, worldwide, royalty-free license to use, reproduce, and display this content solely for the purpose of providing and improving our services.

You are also responsible for complying with all applicable laws and regulations, including but not limited to state and federal advertising laws, consumer protection laws, and Federal Trade Commission (FTC) guidelines on endorsements and testimonials when soliciting and managing customer feedback.

If you provide your own email account credentials, you are responsible for ensuring that you have the right to share these credentials with us. You retain full ownership and control of your email account and the emails sent through it.

5. Data Retention

RateThis may retain user data for a reasonable period after account termination for backup, archival, or audit purposes. We will handle all data in accordance with this Privacy Policy and applicable data protection laws.

For users who provide their own email account credentials, we retain these credentials (in encrypted form) for as long as you use this feature. Upon request or account termination, we will promptly delete these credentials from our systems.

6. Log Files

RateThis follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

7. Cookies and Web Beacons

Like any other website, RateThis uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

8. Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of RateThis.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on RateThis, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that RateThis has no access to or control over these cookies that are used by third-party advertisers.

9. Third Party Privacy Policies

RateThis's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

10. Third-Party Integrations

RateThis offers integrations with third-party services to enhance functionality and automate workflows. When you use these integrations:

Data exchange: Information may be exchanged between RateThis and the integrated third-party services as necessary to perform the requested functions.
Data handling: The data shared with or received from third-party services is subject to their respective privacy policies and practices. We recommend reviewing the privacy policies of any third-party services you choose to integrate with RateThis.
User control: You have control over which integrations to enable and what data is shared. You can manage your integration settings within your RateThis account.
Data retention: We may retain data related to your integrations for as long as necessary to provide the integrated services and maintain the integrity of our systems.
Security: While we take reasonable measures to secure data transfers with integrated services, we cannot guarantee the security practices of third-party providers. You use these integrations at your own risk.
Consent: By enabling and using third-party integrations, you consent to the data sharing necessary for these integrations to function.
Disconnecting integrations: You can disconnect third-party integrations at any time through your account. However, this may not remove data that has already been exchanged or stored by the third-party service.

11. Email Triggers

RateThis offers an email triggers feature that allows users to add a RateThis email address to their outgoing emails. This enables us to extract information for the purpose of providing our services. Please note that we do not have access to the content or attachments of these emails, as they are removed by the email service provider before reaching us.

12. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

13. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

14. Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

RateThis does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

16. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

Sebastian Graef LLC
7901 4th St N STE 4000
St. Petersburg, FL 33702
United States